Privacy Policy

PRIVACY POLICY

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the nebaelpaso.org website, the nebaelpaso.app.clientclub.net membership portal, any associated mobile applications, and any of their related products, events, and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and the Northeast Business Alliance (doing business as “NEBA”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access or use the Services. By accessing and using the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

Table of Contents

1. Automatic Collection of Information

2. Collection of Personal Information

3. Use and Processing of Collected Information

4. Payment Processing

5. Managing Information

6. Disclosure of Information

7. Retention of Information

8. Transfer of Information

9. Region-Specific Notices & US Privacy Rights

10. How to Exercise Your Rights

11. Cookies & Tracking Technologies

12. Data Analytics

13. Privacy of Children

14. Do Not Sell My Personal Information

15. Do Not Track Signals

16. Advertisements & Directory Listings

17. Email Marketing & CAN-SPAM Compliance

18. Push Notifications & SMS Communications

19. Links to Other Resources

20. Information Security

21. Data Breach Notification

22. Changes and Amendments

23. Acceptance of This Policy

24. Contacting Us

1. Automatic Collection of Information

When you open the Website or access the Portal, our servers automatically record information that your browser or device sends. This data may include information such as your device’s IP address and location, browser and device name and version, operating system type and version, language preferences, the webpage you were visiting before you came to the Services, pages of the Services that you visit, the time spent on those pages, information you search for on the Services, access times and dates, and other statistics.

Information collected automatically is used only to identify potential cases of abuse, prevent unauthorized portal access, and establish statistical information regarding the usage and traffic of the Services.

2. Collection of Personal Information

You can browse public areas of our Website without revealing any information by which someone could identify you as a specific individual. However, if you wish to register for events, apply for membership, or log into the NEBA Member Portal, you will be required to provide certain Personal Information.

We receive and store any information you knowingly provide to us when you create an account, fill out forms, pay membership dues, or publish content within community groups. This information may include:

• Contact Information: Full name, business name, email address, phone number, physical address.

• Account Credentials: Username, unique user ID, portal password.

• Business & Professional Details: Business directory details, board/director status, operational roles, logo assets.

• Payment Details: Credit card details or billing information (processed securely via third-party processors).

• User Submissions: Feedback, community posts, committee files, or event registration data.

3. Use and Processing of Collected Information

NEBA acts as a data controller and data processor depending on the context of the information provided. Any information we collect from you may be used for the following purposes:

• Create and manage user and member portal accounts.

• Process membership applications, renewals, and event registrations.

• Deliver portal access, leadership updates, community files, and member benefits.

• Send administrative updates, security alerts, and system notices.

• Send marketing, newsletter, and promotional communications (with opt-out options).

• Respond to inquiries and provide member support.

• Enforce our Terms and Conditions and protect against malicious activity.

• Run and operate our organizational website and membership portal.

4. Payment Processing

For Services requiring payment (such as dues or luncheon tickets), you may need to provide credit card or financial account details. We utilize PCI-compliant third-party payment processors to handle all transactions securely. Sensitive and private data exchanges occur over SSL-encrypted communication channels. We share financial data with payment processors solely to the extent necessary to process payments, handle refunds, or address billing queries.

5. Managing Information

You have the ability to access, update, or delete certain Personal Information within your portal account profile. When you request the deletion of Personal Information, we may retain a copy of unrevised records in our archives for the duration necessary to comply with legal, financial, and auditing obligations.

6. Disclosure of Information

We will not sell, rent, or trade your Personal Information. We share your data only with trusted contracted service providers who assist us in operating our Services (such as website hosting providers, portal platform providers, payment processors, and email communication tools). These third parties are bound by strict confidentiality requirements and are authorized to use your Personal Information solely to perform services on our behalf.

We may also disclose Personal Information if required by law, such as to comply with a subpoena or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, safety, or the community.

7. Retention of Information

We retain your Personal Information for as long as your portal account remains active, as needed to fulfill membership services, or as required to comply with our legal and tax obligations. Once retention requirements expire, your Personal Information will be securely deleted.

8. Transfer of Information

Our digital infrastructure and servers are primarily hosted within the United States. If you are accessing the Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S., where our administrative operations are located.

9. Region-Specific Notices & US Privacy Rights

NEBA complies with applicable U.S. federal and state privacy laws (including the Texas Data Privacy and Security Act and relevant state regulations). Depending on your state of residence, you may have the right to:

• Request access to the specific categories of personal data we hold about you.

• Request correction of inaccurate personal data.

• Request deletion of your personal data.

• Opt out of targeted advertising or promotional distributions.

• Receive non-discriminatory service regardless of whether you exercise your privacy rights.

10. How to Exercise Your Rights

To exercise your privacy rights regarding your data, please submit a request by contacting us at [email protected] or [email protected]. We may require you to verify your identity before processing your request to ensure data security.

11. Cookies & Tracking Technologies

Our Services use “cookies” to personalize your online experience, store portal login sessions, and monitor website navigation. You have the ability to accept or decline cookies through your browser settings, though declining cookies may limit full functionality of the member portal.

12. Data Analytics

We may use privacy-compliant analytics tools to gather aggregated data regarding user traffic and activity on nebaelpaso.org. This statistical information is non-identifying and is used strictly to improve website performance and member experience.

13. Privacy of Children

NEBA does not knowingly collect or solicit Personal Information from children under the age of 18. The Services are intended exclusively for adult business owners, professionals, and community leaders. If you believe a minor has submitted personal data to us, please contact us immediately for deletion.

14. Do Not Sell My Personal Information

NEBA does not sell, rent, or trade member or user personal data to third parties for monetary or valuable consideration.

15. Do Not Track Signals

Some web browsers feature "Do Not Track" (DNT) settings. Because uniform industry standards for DNT signals do not currently exist, our digital platforms do not currently alter operations upon receiving DNT browser signals, though we limit all data collection to essential organizational functions.

16. Advertisements & Directory Listings

NEBA may display public directory listings or highlight member sponsors. Any contact or arrangement made between users and third-party businesses listed in the NEBA directory is conducted independently between those parties.

17. Email Marketing & CAN-SPAM Compliance

We offer electronic newsletters and portal updates. All automated promotional emails sent by NEBA include an intuitive Unsubscribe link at the bottom of the message. Members will continue to receive essential transactional messages regarding portal security or membership status.

18. Push Notifications & SMS Communications

If you opt in to receive text messages or portal push notifications from NEBA, we use secure routing providers to transmit these alerts. You may opt out of SMS communications at any time by replying STOP to any text message received from us.

19. Links to Other Resources

The Services contain links to third-party resources (such as member websites or municipal resources). NEBA is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy statements of any linked site you visit.

20. Information Security

We secure the information you provide on controlled computer servers protected from unauthorized access, use, or disclosure. We maintain appropriate administrative, technical, and physical safeguards. However, no data transmission over the Internet or wireless networks can be guaranteed 100% secure.

21. Data Breach Notification

In the event that NEBA becomes aware of a security breach compromising portal or user data, we will take immediate action to investigate, contain the issue, notify law enforcement where appropriate, and send email notifications to affected users in compliance with Texas data breach disclosure laws.

22. Changes and Amendments

We reserve the right to modify this Policy at any time. When updates occur, we will update the "last modified" date at the bottom of this document. Continued use of the portal or website following any policy updates constitutes acceptance of the modified terms.

23. Acceptance of This Policy

By accessing nebaelpaso.org or logging into nebaelpaso.app.clientclub.net, you acknowledge that you have read this Policy and agree to its terms.

24. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Northeast Business Alliance (NEBA)

Address: 4717 Hondo Pass Ste 1d, El Paso, Texas 79904

Phone: (877) 611-NEBA

Email: [email protected] / [email protected]

Website: nebaelpaso.org

Portal: nebaelpaso.app.clientclub.net

This document was last updated on August 19, 2026.